Shipping policy

Shipping Policy

Last Updated: 12 November 2026

At Golden Wattle Paper, we want your notebooks, paper products, label stickers, index dividers and stamps to reach you in good condition and without unnecessary complications.

This Shipping Policy explains our delivery charges, order handling procedures, address requirements and what to do if a parcel is delayed, damaged or missing.

1. Shipping Coverage

We accept orders through our online store and arrange delivery to the destinations made available during checkout.

Available delivery locations may depend on product availability, carrier coverage, local delivery conditions and applicable shipping restrictions.

If your address cannot be serviced by the available delivery providers, we may contact you to discuss an alternative arrangement or cancel and refund the affected order where necessary.

2. Shipping Charges

Our current standard shipping charges are:

Order Value Standard Shipping Charge
USD $10.00 or more Free
Below USD $10.00 USD $5.99

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Unless otherwise stated, the free-shipping threshold applies to the merchandise order value before shipping charges and any applicable taxes. If a discount changes the merchandise subtotal, the discounted subtotal will be used to determine whether the order qualifies for free shipping.

3. Order Processing

After an order is submitted, we begin reviewing the order information and preparing the selected products for dispatch.

Processing may include:

  • Confirming payment authorisation.

  • Checking product availability.

  • Reviewing delivery information.

  • Preparing and packaging stationery products.

  • Arranging collection or dispatch through the relevant delivery provider.

Processing and dispatch are not necessarily the same as delivery. Any estimated processing or delivery timeframe shown at checkout or in your order confirmation should be treated as the most relevant estimate for your specific purchase.

If we become aware of an unexpected processing issue, we will make reasonable efforts to contact you.

4. Delivery Estimates

Delivery estimates may vary according to the destination, shipping method, courier network and other operational factors.

The estimated delivery information available at checkout or in your order confirmation is the best reference for your order.

Delivery may take longer during:

  • Public holidays and peak shopping periods.

  • Seasonal promotional events.

  • Severe weather conditions.

  • Courier service disruptions.

  • Customs inspections or border processing.

  • Periods of unusually high parcel volume.

We do not guarantee a particular delivery date unless an express guarantee has been expressly provided and is legally binding.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation using the email address entered at checkout.

Where tracking is available, tracking details may be sent after the order has been dispatched or made available through the relevant shipping provider.

Please check your inbox, including spam or junk folders, if you cannot find an order update.

Tracking information may take some time to become active after a parcel is first registered with the delivery provider.

6. Accurate Delivery Information

Customers are responsible for entering complete and accurate delivery details.

Before submitting an order, please check:

  • Recipient's full name.

  • Street number and street name.

  • Suburb, city or locality.

  • State or territory.

  • Postcode.

  • Country.

  • Contact details requested by the delivery provider.

If you discover an address error, contact us immediately at sales@warmtablegear.com.

We will try to update the address if the order has not yet been dispatched. Once a parcel has entered the carrier network, we may not be able to change its destination.

Additional costs resulting from customer-provided incorrect information may be discussed with you where permitted by law. This does not limit any consumer rights relating to an order that is not delivered.

7. Packaging and Product Protection

We take reasonable care when preparing stationery and paper-based products for shipment.

Where appropriate, products may be packed using protective materials to help reduce the risk of bending, crushing, moisture exposure or other transit damage.

We encourage customers to inspect their parcel after delivery and contact us promptly if an item appears damaged, incomplete or incorrect.

8. Delayed Deliveries

Delivery estimates are not always exact. Delays may occur because of circumstances beyond our reasonable control.

If your parcel has not arrived within the estimated delivery period, please contact us with your order number.

We will review the available tracking information and, where appropriate, contact the relevant delivery provider to investigate.

If the order is not supplied, we will work with you to provide a suitable resolution in accordance with applicable Australian Consumer Law.

9. Missing or Lost Parcels

If tracking indicates that a parcel has been lost, or there has been no meaningful delivery progress for an unusually long period, please notify us.

We may ask you to confirm your delivery address and whether anyone at the address or an authorised collection point has received the parcel.

We will make reasonable enquiries with the shipping provider and assess the appropriate next steps.

A parcel being marked as delivered does not automatically prevent you from raising a genuine non-delivery concern. We will consider the available evidence and applicable legal obligations.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, contains the wrong product or is missing an item, please email sales@warmtablegear.com.

To help us investigate, include:

  • Your order number.

  • A description of the issue.

  • Photographs of the parcel and affected products, where available.

  • Details of any missing or incorrect items.

We will assess the situation and explain the appropriate resolution, which may include a replacement, refund or other remedy.

Where the issue is our responsibility or the responsibility of our delivery arrangements, we will handle the matter in accordance with applicable law.

11. Split Shipments

In some circumstances, products within one order may be dispatched separately.

If this occurs, tracking details may be provided for each shipment where available. Receiving one parcel before another does not necessarily mean that the remaining products have been cancelled.

Please contact us if part of your order has not arrived within the relevant delivery estimate.

12. International Orders and Customs

For deliveries outside Australia, local customs rules, import requirements, duties and taxes may apply.

Where such charges are not collected at checkout, they may be assessed by the destination country's authorities or delivery provider.

Customers should check the import requirements that apply to their delivery destination. We will provide accurate product and shipping information where required for customs processing.

Nothing in this section transfers responsibility away from us where applicable consumer law requires us to provide a remedy.

13. Changes and Cancellations

If you wish to change or cancel an order, contact us as soon as possible.

We will try to assist before the order has been dispatched. Once dispatch has occurred, we may be unable to intercept the parcel.

If an order cannot be cancelled before dispatch, you may contact us after delivery to discuss the available options under our Return and Refund Policy and applicable law.

14. Contact Our Shipping Team

For shipping questions, tracking assistance or delivery concerns, please contact:

Golden Wattle Paper
91 Erbacher Road, Burnside, QLD 4560, Australia
Email: sales@warmtablegear.com
Website: https://www.warmtablegear.com

Please include your order number in shipping enquiries so that we can identify your purchase and assist you more efficiently.

Thank you for choosing Golden Wattle Paper. We appreciate your order and the opportunity to bring practical, thoughtful stationery products to your everyday life.