Return and Refund Policy
Last Updated: 12 November 2026
At Golden Wattle Paper, we want every stationery purchase to bring a little more organisation, creativity and enjoyment to your everyday routine. Whether you have ordered notebooks, paper products, label stickers, index dividers or stamps, we want you to feel confident about shopping with us.
If something is not right with your order, our team is here to help. This Return and Refund Policy explains how returns, exchanges and refunds are handled.
1. Our 30-Day Return Window
You may request a return for an eligible change-of-mind purchase within 30 days after receiving your order.
To qualify for a change-of-mind return, the product must:
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Be unused and in its original condition.
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Be returned with its original packaging, where reasonably possible.
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Include any accessories, inserts or components supplied with the product.
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Not show signs of damage, alteration, writing, marking or excessive handling.
For stationery products, this means notebooks should not contain written entries, stickers should not have been peeled or applied, stamps should not show signs of use, and paper products should remain in their original saleable condition.
Please contact us before sending any item back. Returns sent without prior approval may be delayed or may not be accepted.
2. Products That Cannot Be Returned for Change of Mind
For hygiene, product-condition and resale reasons, we may not accept change-of-mind returns for:
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Used or written-in notebooks and journals.
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Opened or partially used sticker sheets, labels or adhesive products.
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Used stamps or ink-related products.
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Products that have been personalised or custom-made to the customer's specifications.
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Items damaged after delivery through misuse, improper storage or accidental handling.
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Products that are not in a condition suitable for resale.
These limitations do not affect your rights under the Australian Consumer Law. If a product has a fault, is unsafe or does not match its description, you may still be entitled to a remedy.
3. Faulty, Damaged or Incorrect Products
We take care when preparing every order. However, if an item arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
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Your order number.
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The name of the affected product.
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A brief explanation of the problem.
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Clear photographs of the product and packaging, if applicable.
We will assess the issue and explain the available options. Depending on the nature of the problem and your rights under Australian Consumer Law, a remedy may include a repair, replacement or refund.
If the issue is a major failure under Australian Consumer Law, you may be entitled to choose a refund or replacement. For a minor failure, we may first offer an appropriate repair or other remedy within a reasonable time, as permitted by law.
Where a return is required because of a confirmed product fault, incorrect item or other issue for which we are responsible, we will provide reasonable return instructions and cover applicable return costs.
4. Change-of-Mind Returns
If you simply change your mind, select the wrong product or no longer need an item, you may request a return within our 30-day return window, provided the product meets the eligibility conditions above.
For approved change-of-mind returns:
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The customer is responsible for the return shipping cost.
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Original shipping charges, if any, are not refundable solely because of a change of mind.
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The product must be securely packaged to prevent damage during transit.
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The refund will be processed after the returned item has been received and inspected.
A change-of-mind return is a voluntary service offered by Golden Wattle Paper and does not replace or limit your statutory consumer rights.
5. How to Request a Return
To begin a return, email us at:
Please use the subject line: Return Request – [Your Order Number]
Include your name, order number, product details and the reason for your request. Our team will review your message and provide the next steps, including the applicable return instructions.
Please do not send products to our business address without receiving return instructions first. Our business address is not automatically a designated returns facility.
6. Refund Processing
Once your returned item has arrived and been assessed, we will notify you of the outcome.
If your refund is approved:
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The refund will generally be issued to the original payment method.
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We will initiate the refund within a reasonable processing period after approval.
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Your bank, card issuer or payment provider may require additional time to display the funds.
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The amount refunded will depend on the remedy available and the circumstances of the return.
If you have not received an approved refund after allowing reasonable processing time, please contact us so we can help investigate.
7. Exchanges and Replacements
If you receive an incorrect, damaged or faulty product, please contact us before arranging an exchange.
Where appropriate and subject to availability, we may offer a replacement of the same product or another suitable remedy under Australian Consumer Law.
For change-of-mind requests, exchanges are subject to stock availability and our return eligibility conditions.
8. Orders Cancelled Before Dispatch
If you wish to cancel an order, contact us as soon as possible at sales@warmtablegear.com.
We will try to accommodate cancellation requests received before the order has been dispatched. Once an order has entered the dispatch or delivery process, cancellation may no longer be possible. In that situation, you may contact us to discuss the available return options after delivery.
This does not affect any cancellation or refund rights you may have under applicable law.
9. Missing or Delayed Orders
If your order has not arrived within the delivery estimate provided at checkout or in your order confirmation, please contact us with your order number.
We will review the available tracking information and work with the relevant delivery provider to investigate.
If an order is confirmed lost or otherwise not supplied, we will work with you to provide an appropriate resolution in accordance with Australian Consumer Law.
10. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product fails to meet a consumer guarantee. The remedy available depends on the type and seriousness of the failure.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.
11. Contact Us
For return, refund or exchange enquiries, please contact:
Golden Wattle Paper
91 Erbacher Road, Burnside, QLD 4560, Australia
Email: sales@warmtablegear.com
Website: https://www.warmtablegear.com
We appreciate your trust in Golden Wattle Paper and will do our best to make the resolution process clear, fair and straightforward.