Privacy Policy

Last Updated: 12 November 2026

Golden Wattle Paper respects your privacy and is committed to handling personal information responsibly. We understand that when you shop online, you trust us with information that helps us process orders, arrange deliveries and provide customer support.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used or shared, and the choices available to you when visiting or purchasing from our website.

Website: https://www.warmtablegear.com
Business: Golden Wattle Paper
Contact Email: sales@warmtablegear.com

1. Our Approach to Privacy

We aim to collect only the information reasonably needed to operate our online store, complete transactions, deliver products and communicate with customers.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our business, we handle personal information in accordance with those requirements. Some small businesses may be exempt from parts of the Privacy Act, depending on their circumstances. We nevertheless aim to follow responsible privacy practices.

2. Personal Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact details

• Full name.

• Email address.

• Telephone number, if provided.

• Billing and delivery addresses.

Order and transaction information

• Products purchased.

• Order numbers and purchase dates.

• Order status and delivery details.

• Payment status and transaction references.

• Refund, return and customer-service records.

Payment information

Payments may be processed through third-party payment providers. We generally receive transaction confirmations and limited payment-related information needed to manage your order. Full payment card details are handled by the relevant payment provider in accordance with its own security and privacy practices.

Technical and website information

• IP address.

• Browser type and device information.

• Operating system.

• Website pages visited.

• Referral sources and interaction information.

• Cookies and similar technologies, where enabled.

Communications

If you contact us, we may retain the information you provide, including your email correspondence, questions, feedback and any supporting images or documents you choose to send.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order.

• When you complete a checkout form or submit a contact enquiry.

• When you subscribe to marketing communications, where offered.

• When you communicate with our customer-support team.

• Automatically through website technologies such as cookies and analytics tools, where enabled.

• Through service providers that assist with payment processing, order management and delivery.

You may choose not to provide certain information, but doing so may prevent us from completing a purchase, delivering an order or responding to your enquiry.

4. Why We Use Your Information

We may use personal information for legitimate business purposes, including:

• Processing and confirming orders.

• Arranging payment and delivery.

• Providing order updates and tracking information.

• Responding to customer questions.

• Managing returns, refunds and replacements.

• Maintaining accounting and business records.

• Detecting, investigating and preventing fraud or misuse.

• Improving website functionality and shopping experiences.

• Sending promotional communications where you have consented or where otherwise permitted by law.

• Meeting applicable legal, regulatory and tax obligations.

We do not intend to use personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.

5. When We Share Information

We do not sell personal information to third parties.

However, certain information may be shared with service providers where reasonably necessary to operate our store. These providers may include:

• Shopify or relevant e-commerce platform providers.

• Payment processors and payment service providers.

• Shipping companies, couriers and fulfilment partners.

• Website hosting, security and technical support providers.

• Analytics and website-performance services, where enabled.

• Professional advisers, accountants or legal representatives.

• Government authorities or regulators where disclosure is required or authorised by law.

We aim to share only the information reasonably necessary for the relevant service or legal purpose.

6. Overseas Disclosure and Storage

Some of our service providers may store or process information outside Australia. Depending on the services configured for our store, personal information may be handled in countries where those providers operate.

Where the Australian Privacy Principles apply, we take reasonable steps to address applicable requirements concerning overseas disclosures and service-provider arrangements.

The countries involved may change as our service providers and technical systems change.

7. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags and similar technologies to support website functionality and improve the shopping experience.

These technologies may help us:

• Remember items in your shopping cart.

• Maintain checkout functionality.

• Understand general website traffic.

• Recognise browsing preferences.

• Measure the performance of website content or advertising, where enabled.

• Detect suspicious activity and protect website security.

You can adjust your browser settings to restrict or delete cookies. Please note that disabling certain cookies may affect shopping-cart functions, checkout or other website features.

8. Marketing Communications

If you subscribe to promotional emails or otherwise agree to receive marketing messages, we may send information about new stationery collections, product updates, special offers and store announcements.

You may unsubscribe at any time by using the unsubscribe link in the message or contacting us at sales@warmtablegear.com.

We will handle commercial electronic messages in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth), where relevant.

Transactional messages, such as order confirmations, delivery updates and refund notifications, may still be sent when necessary to fulfil your purchase or respond to your request.

9. Keeping Information Secure

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification and disclosure.

Depending on the information and systems involved, safeguards may include access restrictions, secure service providers, account controls and appropriate technical protections.

No internet transmission or electronic storage method can be guaranteed to be completely secure. We therefore encourage customers to use strong passwords and avoid sharing sensitive payment or account information through unsecured communications.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, dispute resolution and legal compliance.

When information is no longer required and there is no legal or operational reason to retain it, we will take reasonable steps to delete, destroy or de-identify it, where practicable.

11. Access and Correction

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, email sales@warmtablegear.com and include sufficient details for us to identify the relevant information and respond.

We may need to verify your identity before providing access or making a correction. In certain circumstances, the law may permit or require us to refuse a request, in which case we will explain the reason where appropriate.

12. Privacy Complaints

If you believe we have mishandled your personal information, please contact us with:

• Your name and contact details.

• A description of your concern.

• Relevant order or correspondence details, if applicable.

• The outcome you would like us to consider.

We will review your complaint and respond within a reasonable period.

If the Privacy Act applies and you are not satisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

13. Children's Privacy

Our website is intended for general shoppers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate authority or consent where required. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

14. Third-Party Websites

Our website may contain links to external websites or services. These third parties operate under their own privacy policies and practices.

We are not responsible for the privacy, security or content practices of websites that we do not control. We encourage you to review the relevant privacy information before providing personal details to an external service.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The revised version will be published on this page with an updated revision date. We encourage customers to review it periodically.

16. Contact Us

For privacy questions, access requests, correction requests or complaints, contact:

Golden Wattle Paper
91 Erbacher Road, Burnside, QLD 4560, Australia
Email: sales@warmtablegear.com
Website: https://www.warmtablegear.com